Infor concierge

With updates to Infor Concierge, the vendor intends to improve customer access to Infor ERP services and products to expedite the problem-solving process. Infor updated its customer self-service platform, Infor Concierge, to improve customer access to Infor resources. Developed with the Infor Customer Experience Board, the offering incorporates feedback and research to ensure the voice of the customer is accurately represented and served, according to the vendor. Infor Concierge is a hub of relevant Infor information for customers regarding their ERP portfolio, such as key contacts, incident and knowledge management, product lists, renewal dates and event information. The vendor claims this feature enables easy access to multiple Infor systems and offers an overview of open support incidents, status details and a search function for Knowledgebase articles. With this update, Infor Concierge comes with an improved UI and new capabilities, including the following: full mobile access; personalized news feed displaying relevant information to individual customers; access to Infor Services project details; single sign-on to Infor Campus training site for courses and course catalogs; and self-help guides to help users navigate the Infor system. Infor Concierge is a landing page that serves as the gateway and organizer for customers to access multiple Infor systems; the app's product roadmap feature also provides users access to applicable Infor products for their issues, the ability to quick view and rate product improvements, and access to product-specific training, such as classes or webinars. According to the vendor, Infor Concierge simplifies the customer experience by consolidating all resources into one space. By increasing customers' access to Infor services and products with Infor Concierge, the company anticipates the feature will minimize unnecessary calls and emails and speed up the problem-solving process. Infor, offering a wide range of ERP products, platforms and services, competes closely with Microsoft in the ERP realm. Both vendors, however, fall short of ERP giants SAP and Oracle, which claim almost twice the market share of Infor or Microsoft. Dig Deeper on ERP implementation What is Infor? By: Katie Terrell Hanna Infor a penny, Infor a pound By: Marc Ambasna-Jones Infor Enterprise Automation looks to ease RPA for ERP By: Jim O'Donnell Infor execs tout ERP SaaS growth, industry functionality By: Jim O'Donnell

Skip to main contentResourcesBlogCareersCustomer CenterDistribution IndustriesManufacturing IndustriesService IndustriesPlatformServices & SupportPartnersBecome a PartnerFind a Partner Referral ProgramInfor + AWS Partnership AboutInfor NewsAnalyst ReportsCustomer StoriesEvents Overview Infor Office LocationsContact InforInvestor Information Infor Ambassador ProgramData PrivacyCompliance and GovernanceStewardship Enterprise Resource Planning (ERP)FinancialsHuman Capital Management (HCM)Supply Chain Management (SCM)Workforce Management (WFM) All solutions ERP M3ERP Distribution SX.eAI / MLAnalytics & ReportingConfigure Price Quote (CPQ)E-commerceFactory TrackInfor NexusProduct Lifecycle Management (PLM)SunSystems All products Industrial ManufacturingIndustrial Machinery & EquipmentAerospace & DefenseApparel, Footwear & Textiles AutomotiveHigh Tech & ElectronicsConstruction & EngineeringEnterprise Resource Planning (ERP)Sustainability and ESGFinancialsHuman Capital Management (HCM)Product Lifecycle Management (PLM)Supply Chain Management (SCM)Workforce Management (WFM) All solutions ERP LNERP M3ERP SyteLineConfigure Price Quote (CPQ)Manufacturing Execution System (MES)Infor BirstInfor NexusSunSystemsWarehouse Management System (WMS) All products Enterprise Resource Planning (ERP)FinanceSupply Chain Management (SCM)HR and Talent ManagementWorkforce Management (WFM)Clinical InteroperabilityCommunity Development & Regulations All solutions HR PayrollWorkforce SchedulingTime and AttendanceBirst AnalyticsCloverleaf and FHIRIPS HansenFinancials & Supply ManagementSunSystems All products Platform OverviewData & InsightsEnterprise AIIntegration (iPaaS)Application DevelopmentInfor Value+GenAIProcess IntelligenceInfor Velocity SuiteEnterprise AutomationGlobal Professional ServicesInfor CareFor Managed ServicesOrganizational Change ManagementSupport PlansInfor CareFor SuccessInfor Concierge Log InTrainingCertificationUser Adoption PlatformEuropeCzech RepublicFranceGermanyItalyNetherlandsNordicsPolandSpainUnited KingdomResourcesBlogCareersCustomer CenterVideo Customer StoriesDB Schenker creates customer value and visibility with Infor NexusOverviewUsing the Infor Nexus commerce network, DB Schenker gains stronger data management capabilities for greater supply chain insight. This allow the logistics provider to create additional value for its customers with enhanced shipment visibility, predictive ETA notifications, and more.Let's ConnectContact us and we'll have a Business Development Representative contact you within 24 business hours.

Skip to main contentResourcesBlogCareersCustomer CenterDistribution IndustriesManufacturing IndustriesService IndustriesPlatformServices & SupportPartnersAboutInfor NewsAnalyst ReportsCustomer StoriesEvents Overview Infor Office LocationsContact InforInvestor Information Infor Ambassador ProgramData PrivacyCompliance and GovernanceStewardship Enterprise Resource Planning (ERP)FinancialsHuman Capital Management (HCM)Supply Chain Management (SCM)Workforce Management (WFM) All solutions ERP M3ERP Distribution SX.eAI / MLAnalytics & ReportingConfigure Price Quote (CPQ)E-commerceFactory TrackInfor NexusProduct Lifecycle Management (PLM)SunSystems All products Industrial ManufacturingIndustrial Machinery & EquipmentAerospace & DefenseApparel, Footwear & Textiles AutomotiveHigh Tech & ElectronicsConstruction & EngineeringEnterprise Resource Planning (ERP)Sustainability and ESGFinancialsHuman Capital Management (HCM)Product Lifecycle Management (PLM)Supply Chain Management (SCM)Workforce Management (WFM) All solutions ERP LNERP M3ERP SyteLineConfigure Price Quote (CPQ)Manufacturing Execution System (MES)Infor BirstInfor NexusSunSystemsWarehouse Management System (WMS) All products Enterprise Resource Planning (ERP)FinanceSupply Chain Management (SCM)HR and Talent ManagementWorkforce Management (WFM)Clinical InteroperabilityCommunity Development & Regulations All solutions HR PayrollWorkforce SchedulingTime and AttendanceBirst AnalyticsCloverleaf and FHIRIPS HansenFinancials & Supply ManagementSunSystems All products Platform OverviewData & InsightsEnterprise AIIntegration (iPaaS)Application DevelopmentInfor Value+GenAIProcess IntelligenceInfor Velocity SuiteEnterprise AutomationGlobal Professional ServicesInfor CareFor Managed ServicesOrganizational Change ManagementSupport PlansInfor CareFor SuccessInfor Concierge Log InTrainingCertificationUser Adoption PlatformInfor MarketplaceInfor Marketplace makes it easy for partners to channel ideas and share innovations in a single locationMonetize your Infor solutionsEuropeCzech RepublicFranceGermanyItalyNetherlandsNordicsPolandSpainUnited KingdomResourcesBlogCareersCustomer CenterThe true realization of business value from a software investment is related to the speed with which end-users embrace new systems and processes. By combining change strategy, communications, organizational readiness, alignment, stakeholder management, and end-user training, Infor Transformation Services ensure that our customers are fully empowered to gain maximum value from their solutions. Tailored solutions range from full-time organizational change management and end-user training resources, to packaged offerings. Infor can support organizations of all sizes with the exact vision and offering to ensure that transformation and innovation can thrive before, during, and after a specific initiative. Infor Transformation Services offers an Infor Organizational Change Management (OCM) Launch Pack—a robust set of change management tools to use before and during implementation, as well as a workshop to start the change initiative off on the right foot and strongly sustain it, through “go live” and beyond.Manage training and support materials with Infor UAPAuthor and manage unique learning content with Infor User Adoption Platform (UAP). Record keystrokes to instantly create custom content that directly reflects how to navigate your organization's business processes and procedures. Everything you create can be made available as context-sensitive help within your Infor applications.Let's ConnectContact us and we'll have a Business Development Representative contact you within 24 business hours.

Skip to main contentResourcesBlogCareersCustomer CenterDistribution IndustriesManufacturing IndustriesService IndustriesPlatformServices & SupportPartnersAboutInfor NewsAnalyst ReportsCustomer StoriesEvents Overview Infor Office LocationsContact InforInvestor Information Infor Ambassador ProgramData PrivacyCompliance and GovernanceStewardship Enterprise Resource Planning (ERP)FinancialsHuman Capital Management (HCM)Supply Chain Management (SCM)Workforce Management (WFM) All solutions ERP M3ERP Distribution SX.eAI / MLAnalytics & ReportingConfigure Price Quote (CPQ)E-commerceFactory TrackInfor NexusProduct Lifecycle Management (PLM)SunSystems All products Industrial ManufacturingIndustrial Machinery & EquipmentAerospace & DefenseApparel, Footwear & Textiles AutomotiveHigh Tech & ElectronicsConstruction & EngineeringEnterprise Resource Planning (ERP)Sustainability and ESGFinancialsHuman Capital Management (HCM)Product Lifecycle Management (PLM)Supply Chain Management (SCM)Workforce Management (WFM) All solutions ERP LNERP M3ERP SyteLineConfigure Price Quote (CPQ)Manufacturing Execution System (MES)Infor BirstInfor NexusSunSystemsWarehouse Management System (WMS) All products Enterprise Resource Planning (ERP)FinanceSupply Chain Management (SCM)HR and Talent ManagementWorkforce Management (WFM)Clinical InteroperabilityCommunity Development & Regulations All solutions HR PayrollWorkforce SchedulingTime and AttendanceBirst AnalyticsCloverleaf and FHIRIPS HansenFinancials & Supply ManagementSunSystems All products Platform OverviewData & InsightsEnterprise AIIntegration (iPaaS)Application DevelopmentInfor Value+GenAIProcess IntelligenceInfor Velocity SuiteEnterprise AutomationGlobal Professional ServicesInfor CareFor Managed ServicesOrganizational Change ManagementSupport PlansInfor CareFor SuccessInfor Concierge Log InTrainingCertificationUser Adoption PlatformInfor MarketplaceInfor Marketplace makes it easy for partners to channel ideas and share innovations in a single locationMonetize your Infor solutionsEuropeCzech RepublicFranceGermanyItalyNetherlandsNordicsPolandSpainUnited KingdomResourcesBlogCareersCustomer CenterBrochureInfor HROverviewInfor HR delivers sophisticated, cloud-based technology that eliminates IT silos. The solution replaces legacy HR systems' manual business practices and procedures and uses workforce data that allows HR to make smarter business decisions and focus on more value-added, strategic work.Let's ConnectContact us and we'll have a Business Development Representative contact you within 24 business hours.

Skip to main contentResourcesBlogCareersCustomer CenterDistribution IndustriesManufacturing IndustriesService IndustriesPlatformServices & SupportPartnersBecome a PartnerFind a Partner Referral ProgramInfor + AWS Partnership AboutInfor NewsAnalyst ReportsCustomer StoriesEvents Overview Infor Office LocationsContact InforInvestor Information Infor Ambassador ProgramData PrivacyCompliance and GovernanceStewardship Enterprise Resource Planning (ERP)FinancialsHuman Capital Management (HCM)Supply Chain Management (SCM)Workforce Management (WFM) All solutions ERP M3ERP Distribution SX.eAI / MLAnalytics & ReportingConfigure Price Quote (CPQ)E-commerceFactory TrackInfor NexusProduct Lifecycle Management (PLM)SunSystems All products Industrial ManufacturingIndustrial Machinery & EquipmentAerospace & DefenseApparel, Footwear & Textiles AutomotiveHigh Tech & ElectronicsConstruction & EngineeringEnterprise Resource Planning (ERP)Sustainability and ESGFinancialsHuman Capital Management (HCM)Product Lifecycle Management (PLM)Supply Chain Management (SCM)Workforce Management (WFM) All solutions ERP LNERP M3ERP SyteLineConfigure Price Quote (CPQ)Manufacturing Execution System (MES)Infor BirstInfor NexusSunSystemsWarehouse Management System (WMS) All products Enterprise Resource Planning (ERP)FinanceSupply Chain Management (SCM)HR and Talent ManagementWorkforce Management (WFM)Clinical InteroperabilityCommunity Development & Regulations All solutions HR PayrollWorkforce SchedulingTime and AttendanceBirst AnalyticsCloverleaf and FHIRIPS HansenFinancials & Supply ManagementSunSystems All products Platform OverviewData & InsightsEnterprise AIIntegration (iPaaS)Application DevelopmentInfor Value+GenAIProcess IntelligenceInfor Velocity SuiteEnterprise AutomationGlobal Professional ServicesInfor CareFor Managed ServicesOrganizational Change ManagementSupport PlansInfor CareFor SuccessInfor Concierge Log InTrainingCertificationUser Adoption PlatformEuropeCzech RepublicFranceGermanyItalyNetherlandsNordicsPolandSpainUnited KingdomResourcesBlogCareersCustomer CenterSee our softwareUsing big data and supply chain planning to create agilityRead this brochure on how using big data and supply chain planning can help to create an agile organisation.Quimico Amparo case studyWatch this case study on Quimico Amparo.Watch this demo to see how a fictional company, Gourmet Spice, uses Infor Sales & Operations Planning to address competitive pressures & eroding sales.Let's ConnectContact us and we'll have a Business Development Representative contact you within 24 business hours.